Cingular
Administrator posted in ATT/Cingular on April 21st, 2005
Cingular Wireless is the largest wireless company in the United States, with more than 50 million subscribers* who use the nation’s largest digital voice and data network. Cingular is dedicated to providing customers with wireless technology designed to enrich their lives.
Vision
To be the most highly regarded wireless company in the world, with a driving focus around best-in-class sales and service.
Values
Customers: We value our customers and treat them with respect, providing friendly, courteous, knowledgeable and prompt service at all touch points. We seek and are driven by our customers’ feedback.
Integrity: We operate with unyielding integrity, obeying all laws and adhering to a stringent code of business conduct. We will not tolerate unethical business conduct by our team members.
Performance: We continually raise our performance to exceed customer and shareholder expectations. We strive to be the best wireless company in the world.
Teamwork: We partner with one another—respecting new viewpoints, building trust, enhancing communications, and sharing best practices to deliver world-class products and services.
People: We value our team members and treat them with respect, providing an environment where diverse individuals can develop and are expected to perform to their full potential.
Ownership
Cingular is a joint venture between the domestic wireless divisions of SBC (NYSE: SBC) and BellSouth (NYSE: BLS). SBC owns 60 percent of the company and BellSouth owns 40 percent, based on the value of the assets both contributed to the venture.
Revenues
Year 2004 pro forma annual revenue was more than $32 billion.
The Cingular Advantage
Cingular offers its customers a number of unique and tangible benefits, including:
- The ability to call any of the company’s 50 million customers for free on select plans.
- An unprecedented selection of handsets and devices to meet every need.
- The ability to make calls on the country’s largest digital voice and data network – the Cingular ALLOVERSM network, which covers more than 270 million people in the top 100 U.S. markets.
- The largest international coverage of any U.S. carrier, giving customers the ability to make calls using an internationally enabled phone on 6 continents and 170 countries, with wireless data roaming in 70 countries for laptops, PDAs, and other data services.
- A 30-day, no-questions-asked return policy nationwide—more than any other national carrier.
- Friendly, high-quality service at every Cingular location.
- A simplified yet comprehensive service summary that spells out exactly what customers are buying and estimated future bills.
- Interactive mapping tools in our stores that let customers get more coverage information than ever before so they can make a more informed decision.
- And RolloverSM, the wireless plan that lets customers keep their unused monthly minutes.
In addition, Cingular serves 95 of the Fortune 100 companies and counts more than 80 percent of the Fortune 500 and more than 1,200 federal, state, and local government agencies as customers.
Headquarters
Cingular Wireless
Glenridge Highlands Two
5565 Glenridge Connector
Atlanta, GA 30342
Contact Us: 1-866-CINGULAR
TTY/TDD users: 1-866-241-6567
On the web: Cingular.com
Activate Phone
Billing Information
Common Questions
Order Status
Lost/Stolen Phone
Your Cingular Account
from Cingular website as of April 21, 2005.